# M2P Fintech

## Documentation

- [UPI Set PIN issue](https://help.m2pfintech.com/kb/article/12/upi-set-pin-issue.md): How to resolve the UPI set pin issue? Step 1: Check the customer’s contact number provided when setting the UPI pin.
- [Good Faith Chargeback](https://help.m2pfintech.com/kb/article/9/good-faith-chargeback.md): 1.
- [Airline Transaction](https://help.m2pfintech.com/kb/article/11/airline-transaction.md): What is the dispute amount for Airline transactions? Above 25 USD.
- [Physical Kit Despatch Status](https://help.m2pfintech.com/kb/article/1/physical-kit-despatch-status.md): How to check the physical kit despatch status? Step 1: Check your email for a despatch report sent by the Card Printing Vendor.
- [Customer Account Balance](https://help.m2pfintech.com/kb/article/24/customer-account-balance.md): How to check the account balance of the customer? If the customer’s account balance is maintained at the M2P end, below are the steps to be followed: Step 1: Log into the Support Portal Step 2: Find the customer using any of the parameters, such as Customer ID, Mobile Number, Card Number, etc.
- [Transaction Limit](https://help.m2pfintech.com/kb/article/26/transaction-limit.md): How to modify the transaction limit of the customer? Step 1: Log into the Support Portal Step 2: Find the customer using any of the parameters, such as Customer ID, Mobile Number, Card Number, etc.
- [Customer Registration Failure](https://help.m2pfintech.com/kb/article/14/customer-registration-failure.md): How to handle customer registration failure? The customer registration failure results can be handled in two ways mentioned below: 1.
- [Kit Status (Block/Active/Hold)](https://help.m2pfintech.com/kb/article/4/kit-status-blockactivehold.md): How to check the status (Block/Active/Hold) of the kit? Step 1: Check the kit status in the Customer Portal provided by M2P. Step 2: If the Portal access/kit status is not available, raise a request to the M2P Partner Portal.
- [Card Replacement](https://help.m2pfintech.com/kb/article/28/card-replacement.md): How to replace the card? Step 1: Log into the Support Portal Step 2: Find the customer using any of the parameters, such as Customer ID, Mobile Number, Card Number, etc.
- [CKYC Failure](https://help.m2pfintech.com/kb/article/20/ckyc-failure.md): How to handle the error in the CKYC search? Check the “detailed message” tag to know the exact reason for the failure.
- [Transaction Status](https://help.m2pfintech.com/kb/article/6/transaction-status.md): 1.
- [Customer Kit Details](https://help.m2pfintech.com/kb/article/25/customer-kit-details.md): How to view the Kit details of the customer? Step 1: Log into the Support Portal Step 2: Find the customer using any of the parameters, such as Customer ID, Mobile Number, Card Number, etc.
- [Fund-Related Issues](https://help.m2pfintech.com/kb/article/31/fund-related-issues.md): 1.
- [Transaction related issues](https://help.m2pfintech.com/kb/article/18/transaction-related-issues.md): How to check the transaction status? To check whether the transaction is a success/failure, follow the steps below: Step 1: Log in to the Support Portal.
- [Physical Kit Delivery Status](https://help.m2pfintech.com/kb/article/2/physical-kit-delivery-status.md): How to check the physical kit delivery status? Step 1: Check your email for the kit despatch status in the tracking ID report shared by the Card Printing Vendor.
- [FD/CIF Creation Failure](https://help.m2pfintech.com/kb/article/17/fdcif-creation-failure.md): How to know the reasons for FD/CIF creation failure? Check the webhook to know the exact failure response.
- [Physical Kit Order Priority Delivery/Redirection](https://help.m2pfintech.com/kb/article/3/physical-kit-order-priority-deliveryredirection.md): What is the procedure to prioritize or redirect the physical kit order? Raise a ticket in the M2P Partner Portal on the same day to redirect the physical kits to the correct address.
- [Dispute related query](https://help.m2pfintech.com/kb/article/19/dispute-related-query.md): What is the procedure to raise a dispute in the statements? Please reach out to the Operations Team (raise your query in M2P Partner Portal) for dispute-related queries in the statement.
- [ATM-Related Issues](https://help.m2pfintech.com/kb/article/32/atm-related-issues.md): 1.
- [Arbitration (3rd Level Chargeback)](https://help.m2pfintech.com/kb/article/10/arbitration-3rd-level-chargeback.md): 1.
- [Chargeback/Fund post/Settlement Issue](https://help.m2pfintech.com/kb/article/22/chargebackfund-postsettlement-issue.md): 1.
- [Customer Dispute Form](https://help.m2pfintech.com/kb/article/8/customer-dispute-form.md): 1.
- [Customer's recent Activities](https://help.m2pfintech.com/kb/article/21/customers-recent-activities.md): How to check customer’s recent activities? Step 1: Log into the Support Portal.
- [Pre-Kit Order](https://help.m2pfintech.com/kb/article/5/pre-kit-order.md): 1.
- [Surcharge](https://help.m2pfintech.com/kb/article/33/surcharge.md): 1.
- [Account Creation failure - Customer Registration](https://help.m2pfintech.com/kb/article/15/account-creation-failure---customer-registration.md): How to handle the account creation failure during customer registration? The customer account creation failure can be handled in two ways mentioned below: 1.
- [Chargeback/Pre-Arbitration Status](https://help.m2pfintech.com/kb/article/7/chargebackpre-arbitration-status.md): 1.
- [PAN Validation](https://help.m2pfintech.com/kb/article/16/pan-validation.md): How to handle the PAN validation failure? When the PAN (Primary Account Number) validation fails during customer registration, trigger the PAN validation API to request a response to get the customer’s name. Change the name to match the PAN, then retry the registration procedure.
- [Customer Card Preferences](https://help.m2pfintech.com/kb/article/27/customer-card-preferences.md): How to change the customer card preferences? Step 1: Log into the Support Portal Step 2: Find the customer using any of the parameters, such as Customer ID, Mobile Number, Card Number, etc.
- [Set PIN through PCI Widget](https://help.m2pfintech.com/kb/article/13/set-pin-through-pci-widget.md): How to resolve the OTP issue in the set pin through PCI Widget? Customers are requested to wait for a few seconds after clicking the Generate button to receive the OTP (One Time Password) to the registered mobile number.
- [Card-Related Issues](https://help.m2pfintech.com/kb/article/30/card-related-issues.md): 1.
- [Chargeback/Dispute/Refund/  Reversal](https://help.m2pfintech.com/kb/article/34/chargebackdisputerefund-reversal.md): 1.