Chargeback/Pre-Arbitration Status

1. What is the TAT to know the chargeback status (Accepted/Represented)?

30 days from the day the chargeback is raised.

Note:

• The partner will be notified via e-mail on the up-to-date chargeback status.

• In case of chargeback acceptance, the partner will be notified that the customer has been credited with the requested chargeback amount.

• In case the chargeback is declined, raise the pre-arbitration request.

• If none of the statuses (accepted/represented) happened till the 31st EOD, then raise the chargeback status request on the 32nd day in the M2P Partner Portal.

2. What is pre-arbitration?

It is the second-level chargeback & can be raised if the chargeback is declined.

3. When to raise the pre-arbitration?

If the chargeback is declined at the first level, raise the pre-arbitration.

4. What is the TAT to know the pre-arbitration status?

30 days from the day the pre-arbitration request was raised.

Note:

• The partner will be notified via e-mail of the up-to-date pre-arbitration status.

• In case of pre-arbitration acceptance, the partner will be notified that the customer has been credited with the requested chargeback amount.

• If none of the statuses happened (accepted/represented) till the 31st EOD, then raise the pre-arbitration request on the 32nd day in the M2P Partner Portal.