Surcharge

1. Can we raise the chargeback for the surcharge amount?

Any surcharge or excess settlement can be raised as chargeback basis regulations of the respective network.

2. Is the surcharge applicable to international transactions?

Yes, the surcharge amount will be calculated for international transactions.

3. How is the surcharge amount different from markup for international transactions?

Surcharge: The surcharge amount is an extra charge claimed by the merchant. It is the difference between the authorized transaction amount and the settlement transaction amount. For example, if the transaction amount is 100 and the settlement amount from the network is 103. The surcharge amount is Rs. 3, which needs to be debited from the customer.

Note: Not all merchants impose surcharges.

Markup: Markup/fx (forex) is the fee added to the bill/account/wallet when the purchase is made and debited before the settlement. It is the conversion difference that occurs due to currency rate fluctuations. The markup value can be calculated as the difference between the original transaction billing amount and the settlement value.