Customer Account Balance

How to check the account balance of the customer?

If the customer’s account balance is maintained at the M2P end, below are the steps to be followed:

Step 1: Log into the Support Portal

Step 2: Find the customer using any of the parameters, such as Customer ID, Mobile Number, Card Number, etc., under the Find Customer section for whom the account balance needs to be retrieved.

Step 3: Based on the search results, the respective customer details will be displayed.

Step 4: Click the Fetch Balance button under the Customer Details section. The Balance Details dialog box will appear with the customer’s account balance.

Note: If the customer maintains n number of wallets under the same program, the screen will display the balance according to the type of wallet.